Report It
Reporting Pot Holes and Road Maintenance Issues
To report a pot hole, you need to know:
- where it is (street/road name, post code address would help)
- roughly how big it is
If it is safe to do so, you can also provide a photograph.
It takes less than 5-10 minutes to report it on the Council websites.
To report pot holes or other problems with roads and pavements or streetlights to Cambridgeshire County Council please use these links:
Street Lighting
- When reporting a fault, provide as much detail as possible, including:
- The street light number (if available).
- The "asset tag" reference (if available).
- The town, parish, or village.
- The street name (or the footpath from/to).
- The exact location (e.g., "outside number 30," "between 30/32," or "opposite 34").
- A description of the problem (e.g., "lamp out," "dim," "on in the day," "damaged column").
Report a highways fault - Cambridgeshire County Council
To report a highways emergency that poses an immediate danger to the public, please call either:
- Cambridgeshire Highways on 0345 045 5212 (during office hours - 8am to 6pm Monday to Friday and 9am to 1pm on Saturdays)
- Police on 101
If the highways emergency is on a trunk road, please call Highways England on 0300 123 5000 or the police on 101. The trunk roads in Cambridgeshire are the M11, A1, A11, A14, A47 and A428.
Please check the guidance on reporting here: https://www.cambridgeshire.gov.uk/residents/travel-roads-and-parking/roads-and-pathways/roadworks-and-faults
You can report non dangerous problems on roads or pavements here: https://highwaysreporting.cambridgeshire.gov.uk You will need to enter road name, parish or postcode on the map (zoom in) to the location of your report.
To report dog fouling problems, graffitiissue or fly tipping to East Cambridgeshire District Council please use these
links below:
For all refuse issues please visit East Cambs website or call customer services on 01353 665555.
Missed Bin Collection
You can report a missed collection from 3pm on the day of collection until the end of the next working day. Please check that your neighbours' bins have been collected and that no notification has been placed on your bins or sacks. Contact East Cambs District Council on East Cambs Self Service Portal.
Lost or Damaged Wheeled Bin
If your wheeled bins are lost or they have been damaged and no longer usable then please report this to us.
Fly Tipping
Fly-tipping is the illegal dumping of waste, find out more on ECDC fly tipping webpages. Fly-tipping will normally be removed from town centres/shopping streets by the end of the next working day and other areas within three working days.
Fly-tipping | East Cambridgeshire District Council(eastcambs.gov.uk)
Litter and Dog Bins
Every effort is made to empty litter and dog waste bins on a regular basis. However, if you see any over-flowing litter or dog waste bins please report this to ECDC. Please try and take the bin number. Full Litter or Dog Waste Bins | East CambridgeshireDistrict Council (eastcambs.gov.uk)
Graffiti
Can be reported to the council for removal, but should also be reported to the police so that appropriate action can be taken.
Request Removal of Graffiti- East Cambridgeshire District Council
Noise Nuisance
If you are being affected by a noise, please visit East Cambridgeshire Website to determine where they can help you.
Gas
What Do You Do if You Smell Gas?
The smell of gas within your property can be alarming and should be treated seriously.
If you can already smell gas and/or think there could be a leak, you
should immediately phone the National Gas Emergency Service number on
0800 111 999* at any time of the day or night.
https://cadentgas.com/emergencies/smell-gas
Water
Anglian Water supply water and water recycling services in the East of England.
If you have an issue with your water or sewerage, or you've spotted a leak please contact Anglian Water straight away. If you see a burst water mains please report this as it can lead to a loss of supply.
To report a leak click https://www.anglianwater.co.uk/services/water-supply/leakage/report-a-leak/
https://www.anglianwater.co.uk/help-and-advice/report-an-issue/
Electricity / Power Cuts
Power cuts unfortunately sometimes do happen. UK Power Networks own and maintain electricity cables and mains across the East of England.
To report and track power cuts click https://www.ukpowernetworks.co.uk/power-cut
Also call 105 to report a power cut and the operator will provide you advice and track the location of the electricity outage.
You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there’s a serious immediate risk, you should call the emergency services too. 105 is a free service and you can call the number from most landlines and mobile phones. https://www.powercut105.com/
Report Council Tax Fraud
It can be a criminal offence of fraud to try and avoid paying Council Tax by giving false information to the Council or by not telling the Council about any changes that may affect how much Council Tax is due.
https://www.eastcambs.gov.uk/finance/report-council-tax-fraud
Police - Details or your Local Police can be found here https://www.bottisham-pc.gov.uk/police
To report a crime
Alternatively:
Live web chat is another way you can speak to operators in the Demand Hub. Live chat can be used to:
- report non-urgent crimes,
- seek advice, guidance or support, or
- tell us about something suspicious you've seen or heard.
Messages are handled in the same way as online reports or 101 calls, but can be much faster. The only difference between calling 101 and using web chat is the technology used. The process operators follow after they receive the information is exactly the same.
To report Anti-Social Behaviour
https://www.cambs.police.uk/ro/report/asb/asb/report-antisocial-behaviour
Report Council Tax Fraud
It can be a criminal offence of fraud to try and avoid paying Council Tax by giving false information to the Council or by not telling the Council about any changes that may affect how much Council Tax is due. Examples of different types of Council Tax fraud include:
- providing false or incorrect information when applying for a Council Tax reduction
- claiming Single Person Discount when other adults are living in the property
- claiming Student Discount or exemption when not enrolled on a course of full-time education or not declaring non-students are resident at the property
- giving false information to claim a discount, exemption or other reduction
- not telling the council when a discount or other reduction should be cancelled
Council Tax fraud is taken very seriously and will be investigated. Where fraud is proven, action will be taken against the person committing fraud. This can include prosecuting offenders.
Claiming for benefits or financial reductions which you are not entitled to is a criminal offence.
Anyone found guilty could face fines or imprisonment.
If you suspect anyone of benefit fraud you can report it to Anglian Revenues Partnership